Refund Policy

1. Credit-Based Economy Disclaimer

UForge3D operates using a virtual credit economy. Credit costs vary by operation, provider, and selected quality options. The applicable cost is shown in the product before you confirm a generation. Because these pipelines start paid compute immediately, credits used by a successfully completed generation are generally non-refundable.

2. Automatic Refunds for Pipeline Failures

When UForge3D receives a confirmed provider or pipeline failure after credits have been reserved, the backend records the failed operation and automatically restores eligible credits. The updated balance is shown when that refund has been confirmed.

A browser disconnect, client timeout, or lost response can leave the outcome ambiguous even if the provider continued processing. In that case, do not immediately submit the same operation again. Contact us with the operation reference shown in the error so we can reconcile the provider result, charge, and any eligible refund without risking a duplicate run.

To reduce duplicate-charge risk, the browser may temporarily block additional paid operations after an unconfirmed outcome or when a completed provider result could not be saved. This local safety lock expires after 24 hours; expiry does not itself confirm, cancel, save, or refund the original operation.

3. Technical Quality Refund Requests

If your generation completed successfully but the resulting 3D mesh is physically corrupted, hollow, severely distorted, or technically unusable, excluding subjective aesthetic preferences, you may file a review request.

Contact hello@uforge3d.com within 7 days of the generation and include:

• Your account email address;
• The operation reference or Generation ID shown by UForge3D;
• A brief description or screenshot showing the severe technical flaw.

We will inspect the operation record and provider logs. If the issue is verified as an eligible pipeline failure, the credits charged for that operation will be restored to your account.

4. Subscription & Historical Purchase Refunds

The first payment of a subscription can be refunded in full when you email hello@uforge3d.com within 14 days of purchase and no credit granted by that first invoice has been spent. Include your account email and the order reference from the purchase confirmation. Do not send payment-card details.

Historical one-off credit purchases remain governed by the withdrawal period and unused-credit condition recorded in their original consent and purchase confirmation. Contact us with the corresponding order reference if you need support for one of those transactions.

Before Checkout opens, you expressly request immediate delivery after payment. Spending any credit from the relevant allocation starts performance of the requested digital service and makes that payment non-refundable. This condition does not limit rights that cannot lawfully be excluded. A pending refund or payment dispute can temporarily freeze the unused remainder while Stripe and UForge3D reconcile the transaction.

Approved refunds are returned through Stripe to the original payment method. Bank and card-network processing times are outside UForge3D's control. Partial refunds are not offered for a partly used allocation unless mandatory law requires a different result.

5. Contact Us

For questions about credits, an ambiguous operation, subscriptions, or historical purchases, email hello@uforge3d.com.